Live / Sports
okjaji keeps the answers short and practical — because when something stops you mid-session, you need the fix fast, not a wall of text. This page covers the questions we hear most from returning account holders: login steps, wallet connections, lobby navigation, and what to do when something does not load right on your device.
Every question on this page comes from real account holders — the kind of thing you search for at 11pm when a deposit is not reflecting or your session dropped mid-game. We have grouped answers by topic so you can jump straight to what you need without reading through unrelated sections. Payment questions cover bKash, Upay, and Bank Transfer — the three rails we support for Bangladesh accounts. Account questions walk through login, password recovery via Password Help Bangladesh, and session continuity across devices. Lobby questions explain how to find your game category, switch between slots and live tables, and where crash titles like Crash Skyward sit in the menu. If your question is not here, our support team is reachable through the live chat icon in your account dashboard. We update this page when account flows change, so the steps you see here reflect how the platform works right now — not a cached version from months ago. Check the date stamp at the bottom of any answer if you want to confirm it is current.
A few structural facts about what okjaji makes available — no invented numbers, just what you can verify by opening the lobby or your account settings.
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If this FAQ does not cover your situation, these are the published routes for getting help directly. We do not list channels we cannot staff — only the ones you can actually use from your account.
Open the chat icon from your signed-in account dashboard. This is the fastest route for payment queries, including bKash and Upay transaction checks. Available directly inside your account area without leaving the page.
Send your query to the support address listed in the Contact section of your account settings. Include your account ID and the transaction reference for any payment issue so the team can locate the record without back-and-forth.
Your account dashboard includes a Help section with step-by-step flows for common tasks: resetting your password, linking a bKash wallet, and reading your transaction history. Check there before opening a ticket — most answers are already written out.
We write this FAQ from the same account flows our support team uses. When a process changes, this page changes with it — we do not leave outdated steps live.
Every answer here is drawn from the actual account interface — the same screens you see when you log in. We do not describe features that are not live, and we do not copy answers from other sites. If a step looks different on your device, contact support with a screenshot.
The payment methods named on this page — bKash, Upay, Bank Transfer — are the rails currently configured for Bangladesh accounts. We do not name a payment option unless it is active. Availability may depend on your region and local regulations.
Account flows, lobby navigation, and support routes get updated here whenever the platform changes them. The FAQ is not a static document — it reflects the current state of the product, not a snapshot from launch.
When you contact live chat, the team follows the same process steps published here. There is no hidden procedure. If an answer here does not match what support tells you, flag it — we treat that as a content error and fix it.
Both routes reach the same account and lobby. The difference is in how controls are laid out and which features load first.
The mobile layout puts your wallet balance and deposit shortcut at the top of the screen. Crash Skyward and slot categories load in a single-column rail sized for one-thumb scrolling. Session state saves automatically so a dropped connection does not reset your lobby position.
Desktop shows the full lobby grid with all game categories visible without scrolling. Live table thumbnails are larger and the sports section — including cricket markets for BPL and international fixtures — sits in the left navigation panel rather than a collapsed menu.
Your account state follows your login, not your device. If you start a session on mobile and switch to desktop, your wallet balance and game history are already there. You do not need to re-verify your payment method when switching between devices on the same account.
bKash and Upay deposits are designed for mobile first — the payment flow opens the wallet app directly if it is installed, or shows the manual transfer details if not. Bank Transfer instructions are the same on both layouts and are found under the Deposit tab in your account wallet.
Four things that returning account holders notice most — drawn from the lobby, the account flow, and the game catalogue we actually carry.
The lobby carries titles from Joker, Spadegaming, Habanero, PG Soft, CQ9, and Bigtime Gaming. You can filter by studio from the lobby menu. Each studio tab shows only the titles that are live — no placeholders, no coming-soon cards mixed into the active grid.
The sports section foregrounds cricket — BPL fixtures, international series, and other scheduled matches appear in the main sports rail. Football Oddszone sits alongside cricket in the sports lobby. Markets are shown as they are published by the data feed; we do not display odds that are not currently active.
Your deposit history, pending transactions, and current balance are all under the Wallet tab in your account. bKash and Upay transactions show a reference number you can match against your mobile wallet history. Bank Transfer records include the transfer details you submitted so you can reconcile them yourself.
The lobby remembers the last category you opened. If you left on a live table session, the live casino tab is highlighted when you return. Crash Skyward and other crash titles have their own category tab rather than being buried inside slots — so you are not hunting through the full catalogue every session.
The questions we get most often, answered directly. If your situation is more specific, use live chat from your account dashboard.
Go to the Deposit tab in your account wallet and select bKash. The page shows the transfer number and reference code to use. Complete the transfer from your bKash app using those details. Once the transaction clears on the bKash side, your account balance updates — check the Wallet tab for the confirmation entry.
First check your Upay transaction history to confirm the transfer completed and note the reference number. Then open live chat from your account dashboard and share that reference number with the support team. They can locate the transaction on the platform side and confirm whether it is pending or needs manual review.
Yes. Select Bank Transfer under the Deposit tab to see the account details and the reference format you must use. Using the correct reference is important — it is how the platform matches your transfer to your account. Processing time depends on your bank; check your account wallet for the credit once your bank confirms the transfer.
Use the Password Help Bangladesh flow on the login page. Enter the email address registered to your account and follow the steps shown. If you no longer have access to that email, contact support via live chat with your account ID and the payment method you last used — the team will guide you through the verification steps.
The mobile layout is a single-column view with larger tap targets and a condensed navigation menu. The desktop layout shows the full grid. Both reach the same game catalogue and account features — the difference is layout only. Your session, balance, and game history are identical on both because they are tied to your account login, not your device.
Crash titles have their own category tab in the lobby navigation — look for the Crash section rather than browsing through the main slots grid. On mobile, it appears in the horizontal category rail near the top of the lobby. On desktop, it is in the left-side category panel. Crash Skyward is listed there alongside other crash-format titles.