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okjaji collects only the account and transaction data needed to run your session securely — nothing more. This policy explains what we hold, how it is used, and the steps available to you if you want to review or correct your records. Access to our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any identity verification documents required by our process. We also record transaction data linked to your wallet activity, including payments made through bKash, Upay or Bank Transfer. This record helps us match your account balance, process withdrawals accurately and respond to any payment queries you raise. Beyond account and transaction data, our systems log standard browsing signals: the device type you connect from, your session timestamps and the pages you visit within the site. These logs help us keep the platform stable and detect unusual account activity. We do not sell your personal data to third parties, and we do not share it outside the processes described in this policy without your consent, except where required by applicable law. Data we hold is retained for as long as your account remains active and for a reasonable period after closure, in line with record-keeping obligations that may apply depending on your jurisdiction. The availability of our services and the scope of these obligations depend on local law and eligible regions. If you have questions about what we hold on your account, the contact routes listed in this policy are the right place to start.
Payment reference
Transaction record
Account log
Session signal
This policy covers data collected directly through okjaji — your account, your session activity and your payment records. It does not extend to third-party services that operate outside our direct control, even if you reach them through a link on our site. Knowing the boundary helps you decide what information you share and with whom.
Your login credentials, registration details and any verification documents you submit are covered fully. We control how this data is stored and who can access it within our systems.
Payment activity processed through bKash, Upay or Bank Transfer is logged under your account. These records are covered by this policy; the payment provider's own terms also apply to their side of the transaction.
Browsing behaviour on our pages, cookie preferences and session identifiers fall within this policy. You can adjust cookie settings through your browser, though some functions may change as a result.
Any external service — a payment gateway, a game studio or an analytics provider — operates under its own privacy terms. We are not responsible for how those parties handle data once it leaves our systems.
You have several concrete actions available under this policy, and none of them require legal knowledge to use. If you want to see what data we hold on your account, you can submit a data access request through the support route listed below — we will confirm receipt and tell you what records are on file. If you spot an error in your account details, the account settings page is the first place to check; for changes that cannot be made directly, our support team can assist. Where you believe data is being held beyond what is necessary, you can raise that concern in writing and we will review the retention period against our standard practice. Our responses depend on the nature of the request and any applicable legal requirements, which vary by jurisdiction. Access to these rights depends on your local law and eligible regions. Every request is handled through the same support contact described in the section below — there is no separate privacy form to locate.
Submit a data access request through our support route to receive a summary of the personal information held under your account.
Update basic information directly in account settings. For fields that are locked, contact support with the correct details and we will update the record.
If you believe we are holding data we should not, write to us through the support channel. We will review the specific records in question and respond in line with our retention policy.
Account closure requests are handled by our support team. After closure, records are retained only for the period required by applicable obligations in your jurisdiction.
If you have a question about how we handle your data, the routes below are the right place to start. Use the channel that works best from your device — all of them reach the same support team.
Open the chat widget on any page of the site while you are signed in. State your account query clearly and the team will confirm what records apply to your case.
Send your privacy or data request to the support email published in your account area. Include your registered contact detail so we can match your request to the correct record.
The help section inside your account lists current support routes and common policy questions. Check there first if you are unsure which channel handles your type of request.
Data handling at okjaji is structured around keeping your information accurate, accessible to you and protected from unauthorised use. Each of the areas below reflects how we approach a specific part of that commitment — from the moment you register to the point where you close your account.
Account and payment data — including records linked to bKash and Upay activity — is stored on protected systems with access controls in place. We do not expose full payment credentials in our interfaces or transmit them in plain text.
We use session cookies to keep you signed in across page loads and to track basic site performance. These are not used to build advertising profiles. You can clear cookies through your browser settings at any time.
We keep your data for as long as your account is active and for a defined period after closure, in line with applicable record-keeping obligations. We do not retain data beyond what is necessary for those purposes.
Corrections and closure requests are handled through the support channels listed above. There is no separate privacy portal — the same team that handles account queries handles data requests, and all requests are logged for follow-up.
These are the questions we hear most often about how your data is handled. If your question is not here, reach out through live chat or the support email in your account area.
We collect the name, contact details and any verification documents you submit at registration. We also record your login history and the device signals associated with your session. We do not collect data beyond what is needed to run and secure your account.
Transaction references linked to bKash, Upay or Bank Transfer are logged under your account for record-keeping purposes. Full wallet credentials are not stored in our system — those remain with the payment provider under their own terms.
Yes. Submit a data access request through live chat or the support email published in your account area. We will confirm what records are on file for your account. Response times depend on the nature of the request and applicable requirements in your jurisdiction.
Basic details can be updated directly in account settings. If a field is locked or the change cannot be made there, contact support with the correct information. We will review the request and update the record after verifying your identity.
We do not sell your personal data. Sharing outside our systems only happens where it is necessary to process a transaction, where required by applicable law, or where you have given explicit consent. Third-party game studios and payment providers operate under their own privacy terms.
Records are kept for a defined period after account closure, in line with record-keeping obligations that may apply depending on your jurisdiction. Once that period passes, data is removed from active systems. The exact duration depends on local law and eligible regions.